FAQ

Sugar Sisters Bakery makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination as in our bakery we use the following:

*Products with nuts & nut by-product.

*Eggs & egg by-products

*Milk & dairy products

*Wheat * Soy

Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. Sugar Sisters will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming our products.

As with all baked goods, temperature and holding the box level and secure is crucial for maintaining its shape and form. Cupcakes and Cakes are extremely fragile, top heavy and delicate. Boxes should always be placed on the front passenger floor or trunk of your vehicle. Never laps/seats, never have anything on the seat above your bakery box. We are not responsible for any damages to your products once they leave our store. No exceptions.

Sugar Sisters Bakery standard menu is perfect for any occasion. We will gladly create a semi- custom buttercream cupcake/cake for you when the appropriate lead time if given and full payment is made. Full custom cakes require a consultation with Management.

Coming soon

Yes, we offer preselected Printed Cake Notes on a selection of cakes. We do not handpipe on cakes or cake boards.

We only ask for 24 hours notice with payment for cupcake orders. Cakes are minimum 72 hours notice. These times are at minimum, volume and holidays can affect these time frames. Time slots for collection in store:
Tuesday-Saturday: 11am, 2pm, 4pm. Sunday: 11am-4pm. Monday: CLOSED.

Yes, please keep the cupcakes/cake in the refrigerator and take it out an hour prior to serving. Our cupcakes/cakes are best served at room temperature.

We do not recommend freezing our products.

Our cakes have a 3 days shelf life.

Yes the dye does slightly stain the mouth, especially our darker cakes when eaten. Should this be for a wedding / party / special occasion and you do not want the colouring for photo purposes, then we advise you to purchase a lighter colour cake for your occasion.

We need 48 hours notice to cancel or change your order. If you cancel your order within 48 hours, we will create a credit voucher for you to use at a later stage with the Sugar Sisters Bakery Cakes cannot be cancelled or changed within 72 hours.